Privacy Policy

1. Introduction

liga89 ("we," "us," or "our") operates an online gaming platform serving Indonesian players at https://liga89.cam. We recognize the importance of privacy and are committed to handling your personal data responsibly and in compliance with applicable data protection regulations. This Privacy Policy applies to all users of liga89 services, including website visitors, registered account holders, and customers who engage with our sports betting, live casino, slot games, and lottery (togel) offerings.

This policy works in conjunction with our Terms & Conditions and other legal documents to provide you with a comprehensive understanding of how liga89 manages your information. We encourage you to read this policy carefully and contact our support team if you have any questions or concerns about our data practices.

2. Information We Collect

liga89 collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into several categories:

2.1 Account Registration Information

When you create a liga89 account, we collect the following mandatory information:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (to verify you are at least 21 years of age)
• Email address (for account communications and password recovery)
• Phone number (for account verification and security alerts)
• Residential address (street address, city, postal code, and region within Indonesia)
• Username and password (encrypted for security purposes)
• Preferred currency (Indonesian Rupiah by default)

2.2 Identity Verification (KYC) Documentation

To comply with anti-money laundering regulations and responsible gaming requirements, we collect identity verification documents including:

• Government-issued photo identification (KTP, passport, or driver's license)
• Proof of address documents (utility bills, bank statements dated within the last 3 months)
• Selfie photographs holding your identification document (for facial recognition verification)
• Payment method verification documents (bank account statements, e-wallet screenshots)

2.3 Financial Transaction Information

When you make deposits or withdrawals on liga89, we collect:

• Bank account details (bank name, account number, account holder name for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon)
• E-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers)
• Transaction history (deposit amounts, withdrawal amounts, transaction dates and times)
• Payment method preferences and default payment selections

2.4 Gaming Activity Data

We automatically collect information about your gaming activities on liga89, including:

• Game selection and play history (sports bets placed, casino games played, slot spins, togel predictions)
• Betting patterns and wagering amounts
• Win and loss records
• Bonus activation and wagering progress
• Session duration and frequency of play
• Responsible gaming tool usage (deposit limits, self-exclusion status, reality check settings)

2.5 Technical and Device Information

When you access liga89 services, we automatically collect technical information including:

• IP address and geographic location (city and region level, not precise GPS coordinates)
• Device type, operating system, and browser information
• Screen resolution and device identifiers
• Cookies and similar tracking technologies (see Cookie Policy section)
• Website navigation patterns and page interaction data
• Referral source (how you arrived at liga89)

2.6 Communications and Support Interactions

We retain records of your communications with liga89, including:

• Live chat transcripts with customer support agents
• Email correspondence with support or management teams
• WhatsApp message history for support inquiries
• Feedback, complaints, and dispute resolution communications
• Marketing communication preferences (subscription status, communication channel preferences)

3. How We Use Your Information

liga89 uses the personal information we collect for specific, legitimate business purposes that enable us to provide and improve our services:

3.1 Account Management and Service Delivery

• Creating and maintaining your liga89 account
• Processing deposits and withdrawals to your registered payment methods
• Verifying your identity and age to ensure compliance with 21+ requirements
• Providing customer support and responding to your inquiries
• Delivering game results and updating account balances in real-time
• Processing bonus claims and tracking wagering requirements

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent transactions, unauthorized account access, and identity theft
• Monitoring for suspicious betting patterns, collusion, arbitrage betting, and other prohibited activities
• Conducting security investigations and cooperating with law enforcement when required
• Implementing risk management procedures to protect both liga89 and our users
• Enforcing Terms & Conditions and responding to violations

3.3 Responsible Gaming and Player Protection

• Monitoring gaming behavior for signs of problem gambling
• Implementing responsible gaming tools (deposit limits, loss limits, session timers, reality checks)
• Processing self-exclusion requests and maintaining exclusion periods
• Providing targeted responsible gaming resources based on play patterns
• Conducting age verification to prevent underage gambling

3.4 Service Improvement and Personalization

• Analyzing user behavior to improve website functionality and user experience
• Personalizing game recommendations based on your preferences and play history
• Optimizing payment processing speeds for Indonesian banking systems
• Testing new features and games with select user segments
• Conducting customer satisfaction surveys and gathering feedback

3.5 Marketing and Communications

• Sending promotional offers, bonus announcements, and special event notifications (only with your consent)
• Delivering important account notifications, security alerts, and service updates
• Providing tournament invitations and VIP program communications for eligible users
• Sharing relevant content about responsible gaming, new game releases, and platform updates

3.6 Legal Compliance and Regulatory Requirements

• Complying with anti-money laundering (AML) regulations and Know Your Customer (KYC) requirements
• Maintaining records for tax reporting and financial auditing purposes
• Responding to legal requests, court orders, and regulatory inquiries
• Fulfilling licensing obligations and demonstrating compliance with gaming regulations

4. How We Protect Your Information

liga89 employs industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security Measures

• SSL Encryption: All data transmitted between your device and liga89 servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls, firewall protection, and regular security monitoring.
• Password Protection: User passwords are hashed using industry-standard algorithms, meaning even liga89 staff cannot view your actual password.
• Two-Factor Authentication: Optional 2FA adds an extra layer of security to your account by requiring a verification code from your mobile device during login.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.

4.2 Organizational Security Measures

• Access Controls: Personal data is accessible only to authorized liga89 employees who require it to perform their job functions. Access is granted on a need-to-know basis.
• Staff Training: All employees receive regular training on data protection, privacy regulations, and security best practices.
• Confidentiality Agreements: liga89 staff members sign confidentiality agreements prohibiting unauthorized disclosure of user information.
• Vendor Management: Third-party service providers who process data on our behalf are contractually obligated to maintain equivalent security standards.

4.3 Payment Security

• Financial transaction data is processed through secure payment gateways certified for Indonesian banking systems.
• liga89 does not store complete credit card numbers or sensitive banking credentials on our servers.
• Payment method verification uses secure tokenization to protect your financial information.
• All withdrawal requests undergo security review to prevent unauthorized fund transfers.

5. Data Sharing and Third-Party Disclosure

liga89 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted partners in the following limited circumstances:

5.1 Service Providers and Business Partners

We share necessary information with third-party service providers who perform functions on our behalf, including:

• Payment processors for deposit and withdrawal transactions (Indonesian banks, e-wallet providers)
• Game providers and live casino studios for gameplay delivery
• Identity verification services for KYC compliance
• Cloud hosting providers for secure data storage
• Customer support software platforms
• Marketing and communication platforms (only for users who have consented to marketing)

All third-party service providers are contractually required to maintain confidentiality and use your information solely for the purposes we specify.

5.2 Legal and Regulatory Obligations

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Respond to regulatory inquiries or licensing authority audits
• Investigate potential violations of our Terms & Conditions
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of liga89, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

6. Data Retention

liga89 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Active Accounts: Information for active accounts is retained for the duration of your account status and for a period after account closure as required by regulatory obligations.
• Financial Records: Transaction data, deposit records, and withdrawal history are retained for a minimum of 5 years to comply with anti-money laundering regulations and tax reporting requirements.
• Gaming Activity: Betting history and game play records are retained for regulatory compliance and dispute resolution purposes.
• Self-Excluded Accounts: Information for self-excluded users is retained for the duration of the exclusion period plus additional time required to prevent circumvention of self-exclusion.

Once retention periods expire and data is no longer needed, we securely delete or anonymize your personal information to prevent unauthorized access or use.

7. Your Privacy Rights

As a liga89 user, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. To request your data, contact our support team with your account details. We will provide the information in a commonly used electronic format within 30 days.

7.2 Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request corrections. You can update certain information directly through your account settings, or contact support for assistance with other data updates.

7.3 Right to Deletion

You may request deletion of your personal information, subject to our legal and regulatory obligations to retain certain records. Note that deletion requests may result in account closure and inability to use liga89 services.

7.4 Right to Restrict Processing

You have the right to request restriction of how we process your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can unsubscribe from marketing emails using the link in each message or by adjusting your account communication preferences.

7.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact liga89 customer support via live chat or email at [email protected] (displayed as plain text, not a clickable link). We will respond to your request within 30 days and may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

liga89 uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for website functionality, login sessions, and security features	Session or up to 30 days
Performance Cookies	Analyze website usage, identify technical issues, and improve performance	Up to 2 years
Functionality Cookies	Remember your preferences, language settings, and customization choices	Up to 1 year
Marketing Cookies	Deliver personalized promotions and measure marketing campaign effectiveness	Up to 1 year

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling essential cookies may affect your ability to use certain liga89 features, including account login and payment processing.

9. Children's Privacy

liga89 services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and terminate the associated account. Parents or guardians who believe their child has provided information to liga89 should contact our support team immediately.

10. International Data Transfers

liga89 operates in the Indonesian market and stores data on servers located in secure data centers. Some of our service providers may process data in countries outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

liga89 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes through email, platform notifications, or prominent notice on our website. The "Last Updated" date at the top of this document reflects the most recent revision. Your continued use of liga89 services after changes take effect constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or liga89's data practices, please contact us through the following channels:

• Email: [email protected] (note: displayed as plain text, not a clickable link)
• Live Chat: Available 24/7 through the liga89 platform
• Support Hours: Indonesian-speaking agents available 24 hours daily
• Response Time: We aim to respond to privacy inquiries within 48 hours